Privacy Policy
Last Updated: 03-04-2025
Effective Date: 03-04-2025
This privacy policy pertains to your use of our website, www.itap.uk (the “Site”).
At ITAP LTD, we prioritise your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, share, and protect your information when you visit our website (https://www.itap.uk) or interact with us through other channels.
By using our website, you consent to the collection and use of your personal information as described in this policy. If you have any questions or concerns about this policy, please contact us at info@itap.uk.
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Our privacy policy is divided into the following sections:
1. Who We Are
2. Information We Collect
3. How We Use Your Information
4. Legal Basis for Processing Your Data
5. Communications & Notifications
6. Sharing Your Information
7. Data Retention
8. Cookies and Tracking Technologies
9. Your Rights
10. Security of Your Information
11. Third-Party Links
12. International Data Transfers
13. Changes to This Privacy Policy
14. Media
15. How to Lodge a Complaint
16. Contact Information
1. Who We Are
This website is operated by ITAP LTD, located at 483 Green Lanes, London N13 4BS, United Kingdom. We are responsible for processing your personal data in accordance with this privacy policy and the applicable data protection laws, including the General Data Protection Regulation (GDPR).
For any privacy-related inquiries or concerns, you can contact us at:
Email: info@itap.uk
2. Information We Collect
We collect personal information directly from you when you interact with our website or services. This includes:
Profile Data: Name, address, email, phone number, social media, gender, handles, and date of birth.
Payment Data: Payment details (note: we don’t store your payment details; they are processed by trusted third-party payment providers such as WooPayments, WooCommerce, Stripe).
Contributions: Feedback provided via email, post, or social media.
Account Information: Username, login details, and any other data you provide through account registration or communication with us.
Chat Data: Conversations with our live chat service (Tawk.to).
Affiliate Tracking: If you participate in our affiliate program (Goaffpro), your referral activities may be tracked.
Newsletter Subscriptions: If you subscribe to our emails (The Newsletter Plugin), we store your email and preferences.
We may also collect data automatically through cookies and tracking technologies (see section 7).
3. How We Use Your Information
We use your personal data for the following purposes:
Providing and managing services: To create and manage your account, verify your identity, process orders, and deliver goods.
Communication: To respond to your inquiries, notify you about updates or changes, and send marketing materials (only if you’ve consented).
Improving our services: To enhance website functionality and user experience.
Security: To protect against fraud, secure your account, and ensure website safety (Wordfence, hCaptcha).
Marketing and advertising: To send you targeted ads or newsletters based on your preferences, if you’ve opted in.
Analytics & Tracking: To understand site usage via tools like Google Analytics, Facebook for WooCommerce, and NotificationX.
4. Legal Basis for Processing Your Data
We process your personal data based on the following legal grounds:
Consent: You’ve given explicit consent (e.g., for marketing).
Contractual necessity: To fulfil the terms of the contract we have with you (e.g., processing orders).
Legitimate interests: We may process your data for our legitimate business interests, provided these do not override your rights and freedoms.
Legal obligations: To comply with legal requirements, such as tax laws or regulations.
5. Communications & Notifications
5.1 Legal Updates & Policy Changes
By signing up for an account on our platform, you agree to receive important legal updates regarding our Privacy Policy, Terms of Service, and other mandatory notices. These communications are necessary to keep you informed about changes that may affect your rights and the way we process your data.
You cannot opt out of these emails unless you delete your account, as they are legally required.
5.2 Marketing & Promotional Emails
During signup, you may choose to opt in to receive marketing and promotional emails, including newsletters, special offers, and product updates.
You can unsubscribe at any time using the link in our emails or by updating your account preferences.
If you do not opt in, you will not receive marketing communications.
6. Sharing Your Information
We may share your personal data with the following parties:
Service providers: Payment processors (WooPayments), delivery partners, marketing tools (The Newsletter Plugin), and analytics platforms (Google, Facebook).
Legal authorities: If required by law or to protect our rights.
Mergers/acquisitions: If our company is involved in a merger or acquisition, your data may be transferred.
We do not sell or share your personal information with third parties for their own marketing purposes without your consent.
7. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. After this period, your data will be securely deleted or anonymised.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience. A cookie is a small text file placed on your device to store information about your preferences and actions on our website.
We use the following types of cookies:
Necessary cookies: To ensure the website works properly.
Preference cookies: To remember your preferences and settings.
Performance cookies: To monitor and improve our website’s performance.
Marketing cookies: To deliver ads tailored to your interests across other websites.
For more information on cookies and how to manage them, please refer to our Cookie Policy.
9. Your Rights
Under the GDPR, you have the following rights concerning your personal data:
Access: You can request a copy of the personal data we hold about you.
Rectification: You can ask us to correct any inaccuracies in your data.
Deletion: You can request that we delete your personal data (in certain circumstances).
Restriction of processing: You can request that we limit how we process your data (in certain circumstances).
Portability: You can ask us to provide your personal data in a structured, machine-readable format.
Objection to processing: You can object to the processing of your data for direct marketing purposes or on legitimate interest grounds.
To exercise these rights, please contact us at info@itap.uk.
10. Security of Your Information
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. However, please note that no system can guarantee 100% security, and you provide your data at your own risk.
11. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these external sites, and we encourage you to read their privacy policies.
12. International Data Transfers
If you are located outside the UK or EEA, your personal data may be transferred to and processed in countries that may not offer the same level of data protection as your home country. We will take appropriate safeguards to ensure that your data is protected during international transfers, such as using standard contractual clauses or other legal mechanisms.
13. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. We will post the updated policy on our website, and the effective date will be updated accordingly. Please review this policy periodically to stay informed about how we are protecting your data.
14. Media
If you upload images to our website, please avoid including embedded location data (EXIF GPS). Visitors to the website may be able to download and extract this data. We are not responsible for the removal of such metadata before upload.
15. How to Lodge a Complaint
If you believe that we have mishandled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection. You can contact them at https://ico.org.uk or call their helpline at 0303 123 1113.
Alternatively, if you are in another jurisdiction, you may contact your local data protection authority.
16. Contact Information
If you have any questions or concerns regarding this privacy policy or the way we handle your personal data, please contact us at:
Email: info@itap.uk
